1. ALL COLOURS, PATTERNS AND FABRICS MAY VARY.

2. ALL TEXTILES ARE COOL WASHABLE / DRY (30-40 c MAX.) BY COOL SHORT CYCLE. WASH ALONE. UNLESS OTHERWISE STATED.

3. NOT REQUIRED OR DESIRABLE TO BE FIRE RESISTANT. MANY OF THE CHEMICALS USED IN FIRE RESISTANT FABRIC COVERINGS MAY BE HARMFUL TO SUCKING OR CHEWING PETS.

4. TEST FOR COLOUR FASTNESS WHERE THIS COULD BE A PROBLEM, ESPECIALLY DARK COLOURS.

5. TERMS SUCH AS COTTON, FUR, FLEECE, SUEDE ETC. ARE DESCRIPTIVE ONLY, AS FUR AND SUEDE ARE SIMULATED AND COTTON MAY ALSO CONTAIN OTHER FIBRES .

6. TOYS, BEDS ETC ARE NOT INDESTRUCTIBLE. TERMS SUCH AS ‘TOUGH’, ‘TUFF’, ‘INVINCIBLE’ ARE MANUFACTURER NAMES NOT AN INDICATION OF DURABILITY.

7. DESIGNS AND CONSTRUCTION MAY BE CHANGED WITHOUT WARNING.

8. ITEMS WILL BE POSTED WITHIN 3-5 DAYS, AS STANDARD, BUT ALLOW UP TO 14 DAYS FOR DELIVERY – ESPECIALLY FOR HAND MADE ITEMS OR ‘SPECIALS’ AT BUSY TIMES OF THE YEAR.

9. ALL PRICES INCLUDE VAT AT 20%

10. FAULTY GOODS OR SHORTAGES MUST BE REPORTED WITHIN SEVEN DAYS AFTER THE DAY AFTER RECEIPT OF THE ITEM. ANY OTHER COMPLAINT RELATED TO THE GOODS MUST BE REGISTERED WITHIN SEVEN DAYS AFTER THE DAY AFTER RECEIPT OF THE ITEM.

11. GOODS REMAIN THE PROPERTY OF DOGS & CO UNTIL FULLY PAID FOR, HOWEVER THE RISK OF THE GOODS PASSES TO THE PURCHASER ON DISPATCH.

12. WHERE REQUESTED GOODS ARE NOT STOCKED, THE NEAREST EQUIVALENT WILL BE SUPPLIED, EXCEPT WHERE THE PURCHASER INDICATES OTHERWISE.

13. DOGS & CO CANNOT ACCEPT ANY LIABILITY FOR CONSEQUENTIAL LOSS, DAMAGE, NONE FULFILMENT OF CONTRACT AND OR SEPARATELY AGREED WRITTEN TERMS UNDER ANY CIRCUMSTANCES WHATSOEVER, TO THE PURCHASER OF DOGS & CO. GOODS AND OR ANY OTHER INTERESTED PARTIES.

14. WHERE DOGS & CO ACCEPT ANY LIABILITY FOR CONSEQUENTIAL LOSS, DAMAGE, NONE FULFILMENT OF CONTRACT AND OR SEPARATELY AGREED WRITTEN TERMS UNDER ANY CIRCUMSTANCES WHATSOEVER, TO THE PURCHASER OF DOGS & CO. SUPPLIED GOODS OR ANY OTHER INTERESTED PARTIES.

15. BRITISH LAW IN ENGLISH COURTS WILL CONSTRUE AND RULE IN RELATION TO THESE TERMS AND OR ANY CONTRACTS ACCEPTED BY DOGS & CO.

16. PLACEMENT OF ORDERS WITH DOGS & CO IS ACCEPTANCE OF THESE TERMS.

17. ALL ITEMS SOLD ARE FOR PETS AND ANIMAL USE ONLY

18. FOR RETURNS DUE TO SIZE, FIT OR CHANGE OF MIND ETC, AND IF REASONABLE CARE OF THE GOODS IAW TRADING STANDARDS GUIDELINES HAS BEEN TAKEN BY THE BUYER, WE WILL EXCHANGE OR REFUND THE ITEM. NOTICE OF THE EXCHANGE OR REFUND MUST BE RECEIVED WITHIN SEVEN DAYS AFTER THE DAY AFTER RECEIPT OF THE ITEM. ORIGINAL AND RETURN POSTAGE IS AT THE EXPENSE OF THE BUYER. THIS DOES NOT AFFECT YOUR ‘ONLINE PURCHASE’ RIGHTS IAW TRADING STANDARDS.

19. CHEWED, BITTEN, SCRATCHED AND/OR RIPPED PRODUCTS WILL NOT BE ACCEPTED BACK AS DAMAGED / FAULTY.

20. SPECIALS, MADE TO ORDER ITEMS, CANNOT BE EXCHANGED NOR REFUNDED UNLESS THE ITEM IS RECEIVED DAMAGED OR FAULTY. NOTICE OF THE DAMAGE/FAULT MUST BE RECEIVED WITHIN SEVEN DAYS AFTER THE DAY AFTER RECEIPT OF THE ITEM. THIS DOES NOT AFFECT YOUR ‘ONLINE PURCHASE’ RIGHTS IAW TRADING STANDARDS.

21. ANY REFUNDS GIVEN ARE AT THE DISCRETION OF DOGS & CO. (SEE OUR RETURNS PAGE FOR FULL DETAILS)

22. DOGS AND CO ITEMS, OR ITEMS SUPPLIED DIRECTLY BY DOGS AND CO, BOUGHT FROM OUTLETS, SHOPS OR WEBSITES OTHER THAN DOGSANDCO.COM ARE SUBJECT TO THE RULES GOVERNING THOSE OUTLETS (AND HIGH STREET BUYING / SELLING LAW) IAW TRADING STANDARDS AND INDIVIDUAL COMPANY RULES. THE ORIGINAL PURCHASE SOURCE MUST BE CONTACTED BY THE BUYER FOR MATTERS RELATING TO ANY PURCHASE UNDERTAKEN OUTSIDE OF DOGSANDCO.COM. DOGS AND CO ACCEPT NO RESPONSIBILITY FOR PRODUCTS, SERVICE OR COMPANY POLICIES OF OTHER RETAIL OUTLETS SUPPLYING DOGS AND CO GOODS.

23. DOGS AND CO IS THE RETAIL TRADING NAME, OWNED AND OPERATED BY WAY 2 SHARP LTD

24. DOGS AND CO VAT NUMBER IS GB790870790

25. SOME ITEMS MAY NOT BE SUITABLE TO SEND OVERSEAS, FOR EXAMPLE THEY ARE ‘BANNED’ IN THE DESTINATION COUNTRY, THE ITEM IS TOO HEAVY OR BULKY FOR ROYAL MAIL INTERNATIONAL. IF THIS IS THE CASE WE WILL CONTACT YOU TO OFFER AN ALTERNATIVE OR CANCEL THE ORDER.

26. ALL COLLARS & LEADS SOLD ARE NOT SUITABLE FOR TYING OUT OR ATTACHING A DOG. CHEWED,BITTEN OR RIPPED PRODUCTS WILL NOT BE ACCEPTED BACK AS DAMAGED / FAULTY.

27. ALL COLLARS & LEADS SOLD ARE NOT SUITABLE FOR DOGS WHO EXCESSIVELY PULL OR LUNGE. THE SUITABILITY OF SUCH PRODUCTS IS AT THE OWNERS DISCRETION. DOGS & CO EXCEPT NO RESPONSIBILITY FOR ITEMS THAT ARE DAMAGED DUE TO EXCESSIVE AND INAPPROPRIATE USE.

28. EMERGENCY ICE CARDS. ONE CARD SENT FREE PER ORDER (UK ONLY) NOT INCLUDING CARD SET ORDERS. THERE IS NO VALUE ATTACHED TO THE FREE CARD. HOWEVER WE ‘SELL’ THE CARDS AT 50p EACH FOR EXTRA CARDS. OUR 5 CARD SET IS SOLD AT £3.50 INCLUDING P+P. THESE ARE SOLD AT 50p EACH PLUS POSTAGE & PACKING OF £1.00

29. THE TERM ‘EXCLUSIVE’ OR ‘SOLD BY EXCLUSIVELY APPLIES TO THE ITEM SOLD DIRECTLY, OR DISTRIBUTED BY, DOGS & CO OR THEIR APPOINTED AGENT IN THE UK ONLY. ITEMS MAY ALSO BE EXCLUSIVE OR SOLD BY EXCLUSIVELY BY DOGS & CO IN EUROPE AND WORLDWIDE, FOR FURTHER DETAILS ON A SPECIFIC ITEM CONTACT DOGS & CO.

30. LAST GUARANTEED DELIVERY DATE FOR ORDERS (UK MAINLAND) TO ARRIVE FOR CHRISTMAS: DUE TO ONGOING INDUSTRIAL ACTION BY ROYAL MAIL MEMBERS WE ARE NOT ABLE TO GUARANTEE A ‘DELIVER BY’ DATE THIS YEAR. WE ADVISE CUSTOMERS TO ORDER AS EARLY AS POSSIBLE FOR CHRISTMAS