Shipping

Corvid 19

Due to the current circumstances we all find ourselves in, please allow extra time for delivery. Sadly Royal Mail (and all other couriers) are really struggling with shortages due to their staff being off sick or self-isolating. and they are making heroic efforts to deliver the mail during the lockdown. Some regions of the country are being hit harder than other areas. While most people are receiving their mail as normal, Royal Mail are stating that some post can take up to 7 working days. With some customers telling us their packages arrived between 9 and 14 days after notification of the item being sent. If your parcel is late, please let us know and we will do everything we can to locate it and let you know any further information we can gain.

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Dogs & Co send the majority of our parcels on a recorded delivery service. These parcels will need to be signed for. If you are not going to be in, consider having the parcel delivered to a work address or friend’s house. The UK mainland is understood to include islands and Northern Ireland, using the British postcode system.

If you would prefer not to have your items delivered on a recorded service, please contact us directly after ordering. However we cannot guarantee delivery on parcels that are not sent on a this service.

When we are away at shows there maybe a delay in shipping an item – until we return from the show(s), please check our events page. Allow a few days either side of the dates shown.

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Dogs & Co are delighted to be able to offer EXPEDITED SHIPPING. If you would like your goods even faster, then this is the service for you!

If we receive your order before 1.30 pm we will endeavour to get your parcel to you the next working day (UK Mainland).

Expedited Shipping may not be available on all our handmade items, including our Signature Leather & some other collars, which take time to create. We will inform you if we are unable to fulfil the shipment in the required time and arrange an alternative.

We cannot offer this service when we are away at shows – please check our show dates on the events page. 

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All items are sent via Royal Mail and are subject to their terms & conditions of delivery. Failure of delivery maybe due to a fault by the delivery company – all incidents will be investigated and acted upon by Dogs & Co as soon as we are made aware of the delivery failure. Please contact us if you have not received your order.

Shipping guide for standard items (full shipping times in Terms & Conditions):

Standard Shipping – (UK only) – shipped within 1 –2 working days for a delivery within 3-5 working days (from the original order date).

Expedited Shipping– shipped within 1-2 days on a First Class Overnight Tracked and Signed For service ( UK mainland only) or the fastest available service for the destination required outside of the UK.

Overseas Shipping – shipped within 1 –2 working days. All parcels are sent via Royal Mail and the destination countries national postal service unless alternative arrangements have been made. All items are sent on a Tracked Service. All charges are available to view at checkout before final payment. Expedited shipping is also offered. Delivery times depend on the destination, for guidance (all timings approximate):

Europe: 3 -7 days

USA / Canada: 7 – 10 days

Rest of World: 2 – 3 weeks

Handmade items, bespoke, ‘specials’ and other select items may take a little longer as these items may be made especially for you. Please allow extra time for delivery, especially around busy times of the year.

All p+p charges are available to view on the checkout page before final purchase. 

Christmas – our offices will be closed from the 20th December until 6th January. Whilst we will do our best to fulfil orders and answer emails, there may be delays. Expedited orders may not be filled on time, in which case the extra shipping will be refunded and the order posted ASAP on an overnight service..